About Impact Journey Featured Projects Skills Contact
AI Product · Data · GenAI · Delhi, India
Expert – Data Science & AI @ Chegg Inc.  ·  Chegg · Wokelo AI · DTU '23

Yash
Verma.

AI Product thinker & Data Analyst. 3+ years building GenAI-powered products from 0→1. I combine behavioral analytics, LLM capabilities, and user research to ship features that move engagement, retention, and outcomes.

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↓10% Dropout Rate
↑22% Completion Rate
↑18% Quiz Scores
↑40% Graduation Rate
30K+ Interactions Analysed
↑20% User Satisfaction
3+ Years AI Products
ACM Published Research
↑40% Enterprise Adoption
DTU GPA 8.31/10
6 Portfolio Projects
3-Layer AI Engine Built
↓10% Dropout Rate
↑22% Completion Rate
↑18% Quiz Scores
↑40% Graduation Rate
30K+ Interactions Analysed
↑20% User Satisfaction
3+ Years AI Products
ACM Published Research
↑40% Enterprise Adoption
DTU GPA 8.31/10
6 Portfolio Projects
3-Layer AI Engine Built
The person behind the metrics

I think in systems.

I started in Mechanical Engineering at Delhi Technological University — not because I wanted to become a mechanical engineer, but because complex systems with real-world constraints were the most interesting problems I could find. That instinct didn't change. It just found a better domain.

AI products, to me, are an engineering problem with human variables. You zoom out to understand the user's mental model, identify the highest-leverage friction point, form a hypothesis, then ship fast and measure honestly. I've done that at Chegg — building a 3-layer AI recommendation engine from scratch — and at Wokelo AI, shaping a GenAI product roadmap from beta to enterprise adoption.

I'm drawn to problems where the solution has to hold for millions of people — where every point of drop-off, every moment of confusion, every missed recommendation is a person who didn't come back.

0→1 Products GenAI / LLMs Behavioral Analytics A/B Testing VoC Research Product Strategy
🧠
First principles first
I zoom out before I dive in. User mental model before data, frameworks before tools — then I execute fast and measure honestly.
⚙️
Builder at heart
I get restless waiting for things to be built. From RAG pipelines to Power BI dashboards — if I can ship it myself, I will.
📊
Data-first decisions
Every product decision I've made was anchored in behavioral signals, cohort data, or VoC analysis. Intuition is a starting point — not a conclusion.
🌍
Currently exploring
AI-native product infrastructure · agentic workflows · what makes recommendation systems genuinely trustworthy.
Impact at scale

Numbers earned, not inherited.

Every metric came from deliberate strategy, rigorous experimentation, and relentless execution — across Chegg, Wokelo AI, and beyond. Built on behavioral analytics, NLP, A/B testing, and AI product thinking.

↓10%
Dropout Rate Reduced
Achieved through VoC analysis on 30K+ user interactions and SCR personalisation engine that matched students to the right course at the right time.
↑22%
Course Completion Rate
Power BI dashboards surfaced content gaps; data-guided revisions lifted completion across the full student base at Chegg Skills.
↑40%
Graduation Rate Uplift
Monthly executive reports with AI-driven product recommendations consistently improved outcomes across Chegg's EdTech curriculum.
↑18%
Quiz Score Improvement
A/B tests on curriculum complexity, content sequencing, and grading rubrics — direct feedback into the product prioritisation cycle.
30K+
User Interactions Analysed
NLP pipeline (TF-IDF, LDA, VADER) applied to raw feedback at scale — transformed noise into a ranked, evidence-backed product backlog.
↑40%
Enterprise Adoption
At Wokelo AI — onboarding strategy, cohort analysis, and 50+ AI-generated sector deliverables that accelerated PMF across consulting verticals.
Career journey

The story so far.

👇 Tap each role to explore

2019 – 23
Delhi Technological University
B.Tech, Mechanical Engineering · Minor: Data Analytics
GPA 8.31
Where the data instinct was born.
  • Studied Mechanical Engineering with a Minor in Data Analytics — deliberately bridging physical systems thinking with data-driven problem solving.
  • Published research at ICIMMI 2022 (Scopus-indexed, ACM Proceedings) on EDA of student alcohol consumption and academic performance — first application of applied statistical analysis to a real behavioural dataset.
  • GPA: 8.31 / 10
ACM PublishedScopus-indexedData Analytics Minor
Oct '22 – Feb '23
Wokelo AI
Business Analyst — Founder's Office
GenAI startup · enterprise research platform · 0→PMF
  • Owned end-to-end onboarding and feedback strategy for 30+ enterprise beta users; structured cohort analysis improved feedback quality by 35% and directly shaped AI product roadmap priorities.
  • Partnered with founders to produce 50+ AI-generated sector research deliverables, accelerating enterprise adoption by 40% and validating PMF across consulting and startup verticals.
  • Led competitive landscape and SWOT analysis using Crunchbase, Tracxn, and Owler; insights drove GTM repositioning and differentiated the platform's AI value proposition.
↑35% feedback quality↑40% adoption50+ deliverables
Feb '23 – Now
Chegg Inc.
Expert — Data Science & AI
Current
↓10% dropout · ↑22% completion · ↑40% graduation · SCR built solo
  • Led end-to-end 0→1 development of Smart Curriculum Recommender (SCR) — a 3-layer hybrid AI personalisation engine (Content-Based + Collaborative SVD + Sequential Markov Chain) generating explainable learning paths with a feedback-driven refresh loop and subscription-based access model.
  • Conducted Voice of Customer (VoC) and behavioral analytics on 30K+ user interactions using NLP (TF-IDF, LDA, VADER); synthesized findings that reduced dropout by 10% and improved satisfaction by 20%.
  • Designed and analyzed A/B tests on curriculum complexity, content sequencing, and grading rubrics; findings directly informed prioritization decisions and improved quiz scores by 18%.
  • Built Power BI dashboards to track DAU, engagement funnels, and completion rates; data-guided revisions lifted completion by 22% and contributed to a 40% improvement in graduation rates.
↓10% dropout↑22% completion↑18% quiz scores↑40% graduation↑20% satisfaction
All projects

Things I built.

From bank churn dashboards to mobility subscription models — each structured as a PM case study.

📊 Analytics · ML · Power BI

Customer Churn Prediction Dashboard

Banks lose high-value customers silently — by the time churn is detected, it's too late. Identify at-risk users before they leave and surface that intelligence to non-technical stakeholders.

Approach

End-to-end churn prediction pipeline: feature engineering from transactions, tenure, and product-usage breadth; Random Forest + Logistic Regression classifiers; live Power BI dashboard with risk segments and retention opportunity sizing.

Tools
PythonScikit-learnPandasPower BISQL
Impact
Risk segmentation liveNon-tech stakeholder ready
Key Learning

Product-usage breadth was a stronger churn predictor than tenure — counter to the team's intuition. The dashboard made this actionable without requiring SQL access.

🎤 NLP · VoC · Product Insights

Voice of Customer (VoC) Analysis

Chegg had 30K+ raw user feedback entries with no structured mechanism to surface pain points or actionable product signals at scale.

Approach

Full NLP pipeline — TF-IDF for keyword extraction, LDA for topic modelling, VADER for sentiment scoring per cluster. Outputs synthesised into a prioritised product backlog with evidence-backed recommendations.

Tools
PythonNLTKTF-IDFLDAVADERMatplotlib
Impact
↓ 10% dropout↑ 20% satisfaction
Key Learning

Sentiment alone misleads. Topic modelling separated surface sentiment from the true product signal — "content is too hard" is engagement, not complaint.

🍽 Product Design · AI · Consumer

Zomato AI Meal Planning Assistant

67% of users browse 5+ minutes without ordering. 34% bounce with no order placed — decision fatigue costing session revenue and retention.

Approach

Designed an AI Meal Planning Assistant — mood NLP input, weekly planner, budget filter, health mode. Full PM case study: 3 personas, before/after journey, 6-metric success framework, 3-phase GTM (MVP → Premium ₹99/mo).

Tools
Product DesignNLP ConceptsPRDGTMA/B Framework
Impact (Projected)
TTFO: 6.5min→90secConv: 52%→68%AOV +18%
Key Learning

Weekly Active Planners (habit frequency) predicted D30 retention better than single-session conversion rate.

🛵 Product Strategy · Subscription

Rapido Daily Commuter Subscription

~23% cancellation rate, 4–7 min acceptance delays, 1.5x–2.5x surge pricing make Rapido unreliable for daily commuters — eroding trust and driving churn.

Approach

3-tier subscription model (₹799/₹1,499/₹2,299) with Surge Lock, Priority Matching Engine, Cancellation Shield, Predictive Scheduling, and Driver Incentive Layer. Full PM case study: personas, competitor gap, 6 metrics with baselines, 3-phase GTM.

Tools
Product DesignMarket ResearchMetrics DesignGTM
Impact (Projected)
₹14.9Cr MRR @ 100K subsCancel: 23%→5%
Key Learning

Driver incentive alignment is the actual moat — not the pricing tiers. Two-sided marketplace subscriptions succeed or fail on supply-side economics.

🤖 GenAI · RAG · LLM Engineering

Career-Path AI Advisor (RAG System)

Generic career advice fails individual skill gaps and job market signals — leaving users with vague, non-actionable guidance they can't act on.

Approach

Domain-specific RAG system: FAISS vector search + Hugging Face LLMs. Integrated O*NET skill frameworks, resume parsing, and live job data into a multi-source retrieval pipeline. Explainability-first design with a dedicated /explain endpoint.

Tools
PythonFAISSHugging FaceRAGO*NET APILangChain
Impact
Grounded recommendationsHallucination ↓↓
Key Learning

Without retrieval, LLMs confidently hallucinate job requirements. FAISS grounding made outputs auditable — and trustworthy.

ACM · Scopus
📑 Research · EDA · Published

EDA on Alcohol Consumption & Academic Performance

Existing studies ignored demographic variation, urban/rural differences, and social behaviour as combined predictors of alcohol consumption in students.

Approach

Python-based EDA on 649 student records from Portuguese secondary schools. Statistical visualisation (Seaborn, Matplotlib), correlation heatmaps, hypothesis testing across demographic, academic, and social dimensions. Published ICIMMI 2022.

Tools
PythonPandasSeabornMatplotlibGoogle Colab
Key Findings
Urban → more consumptionFamily quality → ↓ drinking
Key Learning

Non-linear dynamics are missed by simple models. The peak appeared at famrel=2, not famrel=1 — strong relationships reduce consumption, but the pattern isn't monotonic.

Dual identity

Product brain. Data brain.

What makes this rare: I think in product strategy and first principles — then I build the analytics infrastructure myself.

📈
Product Strategist
Chegg · Wokelo AI · PM Case Studies
Product Management
End-to-end product lifecycle · PRD writing · roadmapping · user stories · OKR alignment
PRD WritingRoadmappingUser StoriesOKR / KPI

Experimentation & Research
A/B testing · funnel analysis · cohort analysis · VoC · user personas
A/B TestingFunnel AnalysisCohort AnalysisVoCPersonas

Strategy & GTM
Market research · competitive intelligence · SWOT · go-to-market planning
Market ResearchSWOTCompetitive IntelGTM

Execution
JiraConfluenceAsanaAgile / ScrumStakeholder Mgmt
⚙️
Data & AI Builder
Python · SQL · LLMs · RAG · Power BI
Data & Analytics
Daily work across Python, SQL, and BI tools — complex funnel analysis and KPI tracking
SQLPythonPandasPower BITableauExcel

AI / ML / GenAI
LLM integration · RAG pipelines · collaborative filtering · NLP at scale
LLM IntegrationRAG / FAISSHugging FaceScikit-learnSVD / CFTF-IDF · LDAVADERPrompt Engineering

Infrastructure & Deployment
FastAPIDockerGoogle ColabMatplotlibSeaborn

Visualisation
Power BITableauMatplotlibSeabornExecutive Reporting
Open to opportunities

Let's build something
impactful.

I'm looking for Product Analyst and PM roles where data, AI, and user empathy converge. If you're working on something ambitious — I'd love to hear about it.

✉ Email directly LinkedIn ↗ +91 63976 10656
Let's connect

Say hello.

Happy to chat about product, AI, analytics, or swap notes on interesting problems. Hit Send message to send directly, or use any of the links below.

Send me a message